Privacy Policy

Last updated: 05/11/2024

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from lingom8.com (the "Service").

Company Information

• Company Name: Delusional OÜ
• Registry Code: 17091389
• Email: info@lingom8.com

1. Information We Collect

Personal Information

• Telegram Information: We collect your Telegram username and profile information necessary to operate the Service.
• IP Address: We collect your IP address for security and analytics purposes.
• User-Generated Content: Any messages, queries, or content you send through Lingom8 are collected to provide and improve our services.
• Interaction Data: Information about your interactions with Lingom8, such as timestamps, features used, and content accessed.

Payment Information

We do not collect or store your payment information. Payments are processed securely by our third-party payment processor, Stripe. For more information, please review Stripe's Privacy Policy.

Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience. See the Cookies and Similar Technologies section below for more details.

2. How We Use Your Information

We use the collected information to:

• Provide and Maintain Services: To operate Lingom8 and deliver the services you request.
• Improve Services: To analyze usage patterns and enhance functionality and user experience.
• Communicate with You: To send updates, respond to inquiries, and provide customer support.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: By using the Service, you consent to the collection and use of your personal information as described in this Privacy Policy.
• Contractual Necessity: Processing is necessary to perform the contract between you and us.
• Legitimate Interests: We process your data to achieve our legitimate interests in operating and improving the Service, except where such interests are overridden by your data protection rights.

4. How We Share Your Information

Service Providers

• OpenAI: We use the ChatGPT API provided by OpenAI to process your language learning requests. Your messages are transmitted to OpenAI's servers for processing. OpenAI's use of your data is governed by their own Privacy Policy.
• Stripe: Payments are processed by Stripe. Your payment information is handled in accordance with Stripe's Privacy Policy.

Legal Compliance

We may disclose your information if required by law or in response to valid legal requests from public authorities.

Third-Party Policies

• Telegram: Since Lingom8 operates within the Telegram app, your use of the Service is also subject to Telegram's Privacy Policy.
• OpenAI: Interactions with the ChatGPT API are subject to OpenAI's Privacy Policy.

5. Data Storage and Security

We implement reasonable security measures to protect your personal information, including encryption and secure server technologies. However, please be aware that no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

• We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
• You can request deletion of your personal information by contacting us at info@lingom8.com.

7. Your Rights and Choices

Access and Correction

You may request access to or correction of your personal information by contacting us at info@lingom8.com.

Opt-Out

You may choose not to provide certain information, but this may limit your ability to use some features of Lingom8.

Communication Preferences

You can opt out of receiving promotional communications from us by following the unsubscribe instructions in those communications or by contacting us.

Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR). These include:

• Right to Access: Request access to your personal data.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data under certain conditions.
• Right to Restrict Processing: Request the restriction of processing your personal data.
• Right to Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: Object to the processing of your personal data under certain conditions.

To exercise these rights, please contact us at info@lingom8.com.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including countries that may not provide the same level of data protection. We take appropriate safeguards to ensure that your personal data remains protected in accordance with this Privacy Policy.

9. Children's Privacy

Lingom8 is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13 years of age. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective upon posting the new policy on this page. Your continued use of Lingom8 after changes are posted constitutes your acceptance of the new Privacy Policy.

11. Cookies and Similar Technologies

What Are Cookies?

Cookies are small text files stored on your device by websites or applications you visit. They are widely used to make websites work more efficiently and to provide information to the owners of the site or app.

How We Use Cookies

Since Lingom8 operates within the Telegram app, we do not use cookies directly. However, the following may apply:

• Telegram's Cookies: Telegram may use cookies and similar technologies to enhance user experience and analyze usage. Please refer to Telegram's Cookie Policy for more details.
• Third-Party Cookies: Services like OpenAI's ChatGPT API may use cookies or similar technologies. Their use of cookies is governed by their respective privacy policies.

Managing Cookies

You can control and manage cookies through your browser or device settings. Please note that disabling cookies may affect the functionality of certain features within Telegram or third-party services.

12. Data Breach Procedures

In the event of a data breach, we will notify affected users and relevant authorities as required by law.

13. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: info@lingom8.com

Effective Date

This Privacy Policy is effective as of 5th November 2024.

Legal Compliance

We comply with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR) where applicable.

By using Lingom8, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms and conditions.